Industry: Private
Employment Type: Part Time
Work Hours: 8
Salary: $20 To $30/An Hour
Location: United States
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Full Job Description
Position: Remote Customer Experience Specialist
Company: Hilton Worldwide
About Us:
Hilton Worldwide is a global leader in hospitality, with roots tracing back to the early 1900s. Our mission is to deliver exceptional customer experiences and create memorable stays for our guests around the world. With a commitment to innovation and excellence, we are proud to operate a diverse portfolio of hotels and resorts, providing a wide range of lodging options to suit every traveler’s needs. As part of our ongoing efforts to enhance service delivery, we are excited to offer Hilton work from home jobs as we expand our remote workforce.
Job Overview:
As a Remote Customer Experience Specialist at Hilton, you will play a pivotal role in ensuring our guests receive unparalleled service and support from the comfort of their homes. Your focus will be on addressing customer inquiries, resolving issues, and providing information about our services and offerings. This position is ideal for individuals who are passionate about hospitality and have excellent communication skills.
Key Responsibilities:
- Engage with customers via phone, email, and chat, providing timely and accurate responses to inquiries.
- Handle customer complaints and issues with a solution-oriented approach, ensuring guest satisfaction.
- Educate customers on Hilton’s services, promotions, and loyalty programs.
- Collaborate with team members to improve customer service processes and enhance the guest experience.
- Maintain records of customer interactions, feedback, and resolutions in our CRM system.
- Participate in ongoing training and development to stay updated on current products and services.
- Support special projects as assigned by management.
Qualifications:
- High school diploma or equivalent; a degree in hospitality or a related field is a plus.
- Previous experience in customer service or hospitality preferred.
- Excellent verbal and written communication skills.
- Proficient in using technology, including CRM software and Microsoft Office Suite.
- Ability to handle stressful situations with grace and professionalism.
- Strong attention to detail and organizational skills.
Why Join Hilton?
At Hilton, we believe that our employees are our greatest asset. With our hilton work from home jobs, you can enjoy the following benefits:
- Flexible work schedule that promotes work-life balance.
- Competitive salary with performance-based bonuses.
- Comprehensive health benefits, including medical, dental, and vision coverage.
- Access to Hilton’s employee discount program for travel and accommodations.
- Professional development opportunities to help you grow in your career.
- Join a diverse and inclusive company culture that celebrates individuality.
Work Environment:
This position is fully remote, allowing you to work from the comfort of your home office. We provide the necessary training and tools to effectively perform your duties, ensuring that you are well-prepared to deliver outstanding customer service. Our team is dedicated to fostering a supportive and collaborative virtual workspace, where you can share ideas and best practices with other team members.
How to Apply:
If you’re excited to make a difference in the lives of our guests and have a passion for customer service, we want to hear from you! Please submit your application, including your resume and a cover letter detailing your relevant experience and why you would be a great fit for Hilton. We are looking for motivated individuals who align with our values of hospitality, integrity, and community.
Conclusion:
Join us as we redefine hospitality for the digital age. With hilton work from home jobs, you can be a part of our global team, delivering exceptional service to guests from all over the world. We look forward to receiving your application and exploring the possibility of you becoming a valued member of our Hilton family.
FAQs:
- What technology do I need for this position? You will need a reliable computer, internet connection, and a headset to effectively communicate with customers.
- Is training provided for this role? Yes, we provide comprehensive training to ensure you are well-prepared to assist our guests.
- What are the typical working hours for this position? Working hours vary based on customer demand but generally range from 8 AM to 8 PM, including weekends and holidays.
- Can I work from anywhere in the world? While this is a remote position, you must be located in a country where Hilton operates and meet local employment laws.
- Are there opportunities for advancement within Hilton? Absolutely! We encourage career growth and provide numerous opportunities for professional development.
